FAQ

MOCAheart

Getting Started

How does MOCAheart work?

What’s included in the box?

Setting up your MOCAheart for the first time?

How do I charge my MOCAheart?

Product - General

What is MOCAheart?

What does MOCAheart measure?

What is MOCA Index?

Is MOCAheart FDA approved?

Can I skip my regular visits to the doctor if I have MOCAheart?

Product - Design & Tech Specifications

What is the size of MOCAheart?

Is MOCAheart waterproof?

Will MOCAheart cause skin allergies?

Product - Use and Care

Do I need a smartphone to use MOCAheart?

How do I take a measurement?

Who can use MOCAheart?

When should I take a measurement?

When should I avoid using MOCAheart?

Why isn’t the red light on the sensor turning on?

How should I clean my MOCAheart?

How should I handle MOCAheart?

Product - Battery

How often do I need to charge my MOCAheart?

How long does the battery last?

What is the electricity consumption of MOCAheart in standby mode?

What type of battery does MOCAheart use?

Can I replace the battery by myself?

Blood Velocity (MOCA INDEX)

What is Blood Velocity (MOCA INDEX)?

How is Blood Velocity (MOCA INDEX) calculated?

Can Blood Velocity (MOCA INDEX) diagnose heart illness?

Can I use Blood Velocity (MOCA INDEX) as a substitute for medical advice?

App - General

I can’t connect my MOCAheart to my phone!

How do I download the app?

Which operating systems are supported by the MOCAheart app?

What devices are compatible with MOCAheart?

I don’t have a smartphone! Is the MOCAheart app available for Desktop, Tablets, and/or iPads?

How do I update the current version of the app?

App - Activity and Messaging

How do I view my past measurement results?

Can I send messages, along with my measurement results, to my contacts through the app?

If I switch to a new phone, will my measurement data and history be saved?

App - Contacts

How do I add a contact?

Why can’t I find my contacts?

I’ve just added a contact. What information will they be able to see?

How do I remove a contact?

App - Measuring

How much pressure should I apply when taking a measurement?

I just took a measurement. Why did another measurement automatically restart?

Can I add notes/details to my measurement?

App - Account

How do I create an account?

Can multiple users use one MOCAheart device?

I didn’t sign in to my account before taking a measurement. Will my measurement be saved?

How do I verify my account?

I received a verification code but it doesn’t work. What should I do?

App - Calibration

What is calibration?

Why should I calibrate my MOCAheart?

How do I calibrate my MOCAheart?

App - Apple Health

Is MOCAheart app compatible with Apple Health?

What information will sync with Apple Health?

How do I sync my profile information with Apple Health?

Privacy

Is my personal information secure?

Who will see my data measurement?

Can I share my data with others?

Purchasing and Shipping

How much does MOCAheart cost?

Where can I purchase MOCAheart?

What forms of payment do you accept?

How do I make changes to my order?

How do I cancel my order?

What delivery options do you provide?

When will I receive my package?

How do I track my order?

I don’t live in the U.S., but am interested in purchasing a MOCAheart. Is International Shipping available?

Returns & Repairs

What is the return policy?

Is there a warranty for MOCAheart?

My MOCAheart doesn’t seem to be working. What is the best way to repair my device?

Where is my device’s serial number located?

I’ve completed the return request. When can I expect to receive my refund?

Support

User Guide

MOCACuff

GETTING STARTED

How does MOCACuff work?

What's in the box?

First time user?

Product - General

What is MOCACuff?

What does MOCACuff measure?

What is blood pressure and why should I keep track of it?

Why does my blood pressure fluctuate throughout the day?

How do I know if my blood pressure is healthy?

How often should I measure my blood pressure?

Is MOCACuff FDA approved?

Is at-home blood pressure monitoring a substitute for regular medical checkups?

Product - Product Specifications

What is the size of MOCACuff?

What is the maximum wrist diameter that fits MOCACuff?

What kind of display does MOCACuff have?

How accurate is MOCACuff?

Product - Use & Care

Do I need a smartphone to use MOCACuff?

How do I take a measurement?

How should I position my arm?

Product - Battery

What kind of batteries does MOCACuff use?

How long does the battery last?

I'm done taking my measurement. How do I turn MOCACuff off?

Product - Data sync

How do I sync my measurements to MOCACuff?

Do I need to sync after each measurement?

I'm having trouble pairing MOCACuff to my phone

How do I sync my measurements to Apple Health Kit?

App - General

How do I download the app?

Which operating systems are supported by the MOCACARE app?

I don't have a smartphone! Is the MOCAheart app available for Desktop, Tablets, or iPads?

How do I update my current version of the app?

App - Activity & Messaging

How do I view my recent measurements and measurement history?

Can I send messages, along with my measurement results, to my contacts through the app?

If I switch to a new phone, will my measurement data and history be saved?

App - Contacts

How do I add a contact?

Why can't I find my contacts?

I've just added a contact. What information will they be able to see?

How do I remove a contact?

App - Account

How do I set up an account?

Can multiple users use one MOCACuff device?

I didn't sign in to my account before taking a measurement. Will my measurement be saved?

How do I verify my account?

I received a verification code but it doesn't work. What should I do?

App - Apple HealthKit

Is MOCACARE app compatible with Apple Health?

What information will sync with Apple Health?

How do I sync my profile information with Apple Health?

PRIVACY

Is my personal information secure?

Who will see my data measurement?

Can I share my data with others?

PURCHASE & SHIPPING

What forms of payment do you accept?

How do I make changes to my order?

How do I cancel my order?

How do I track my order?

When I can receive my package?

What delivery options do you provide?

Do you offer international order?

RETURNS & REPAIRS

What is the return policy?

Do you provide warranty for MOCACuff?

What is the best way to repair my MOCACuff?

Where is the MOCACuff serial number located?

When can I expect to receive the refund?